Is your company Insured?
Yes. Serenity Cleaning Solutions is a family-owned and operated, licensed, insured, and bonded cleaning company offering a wide range of services.
How do I prepare for my cleaners to come?
Tidy up! Clean up all toys and clothes. Be sure to declutter, secure fragile items, clear dirty dishes and food messes, this will ensure that we are able to sufficiently efficiently clean the room.
*Also put pets away, somewhere they’ll be comfortable.
Can I cancel or reschedule my cleaning?
Yes of course! We understand that life happens. As long as you give at us least 24 hours notice it is free to cancel or reschedule.
Do I need to provide any supplies?
No. Our cleaning experts arrive at your home with everything they need to perform the high-quality cleaning work you are expecting.
Do I have to be home for the house cleaning?
No, some even prefer to not be home while we are there cleaning, but it’s whatever is most comfortable for you.
How do I pay?
All payments are due the same day of service and we accept check, cash, debit and credit.
Do you offer a guarantee?
We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.